Wufoo
CS Dept Customer Satisfaction Survey
Thank you for contacting the Customer Service Department. Rate your experience and be entered to win a FREE Experts Exchange polo shirt in our monthly drawing!
For more information about this month's drawing please visit our blog post in our company's blog found
here
.
Please fill-in your contact information below:
Full Name:
*
First
Last
Email Address:
*
Regarding your recent experience with our Customer Support Department:
What was the reason for contacting our Customer Support Department?
*
Were you satisfied with the resolution to your inquiry?
*
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
If no, why not?
Maximum of
250
characters.
Currently Used:
0
characters.
How satisfied are you overall with our company's customer experience?
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
If you are dissatisfied, why?
About how long did it take to get your inquiry resolved? (Excluding Weekends and Holidays)
*
Immediate Resolution
Less than a day
Between 1 and 2 Days
Between 3 and 6 Days
Other
Maximum of
250
characters.
Currently Used:
0
characters.
What could we do to improve our service?
How likely are you to use Experts Exchange in the future?
*
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Not at all likely
Regarding your recent experience with one of our Customer Advocates:
Do you remember who helped you?
*
Cassie Hetrick
Catherine Burow
Daniella Gammon
Melissa Johnson
Molly Stoddard
Do Not Remember
Chelsea Shipp
Rate your satisfaction with your Customer Advocate in the following areas: (Low= 1, High= 3)
*
It wasn't good.. :(
It was ok. :|
It was great! :P
Knowledge and competence
1
2
3
Managing your inquiries
1
2
3
Professionalism
1
2
3
Courtesy
1
2
3
Friendliness
1
2
3
Willingness to help
1
2
3
Overall performance
1
2
3
Do you have any comments for your Customer Advocate?
Regarding your personal preferences:
What is the most preferable method for you to contact us?
*
By Phone
E-Mail
Fax
Live Web Chat
Support Forum
Other
Maximum of
250
characters.
Currently Used:
0
characters.
Thank you for your feedback!
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