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finance_teacher

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Outlook 2013 -- email tracking

How can I get something like the
below "Desired Steps" to save time
since I contact 50+ people per day
and always have to FOLLOWUP with
users that do NOT reply ?
  ** I am willing to switch to a
       different email client if needed
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Original Steps

Outlook 2013 -- Email Tracking ?

Old Steps

 1. used axosoft.com's OLD onPremise
    OnTime 2010 software which automatically
    added a unique case # to all incoming emails
 2. bad since
      ** did not integrate with Outlook,
         therefore I needed to still use
         Outlook for Group Calendar, etc
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Current Steps

Part #1
 1. click NEW message as normal
 2. click FollowUp
    click AddReminder
    change REMINDER dropdown to 7 days from now
    click OK
 3. I enter subject and body, then click SEND

Part #2
 1. user replies
 2. I do one of the below
       ** if answer is GOOD and I remember
          there was a reminder setup
            a) find old reminder in SENT items
            b) click FollowUp
            c) click Clear Flag
       ** if answer is NOT GOOD
            a) just reply back
               keep orginal reminder "as-is"
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Desired Steps

Part #1
 1. click NEW message as normal
 2. click "Followup"
       ** message automatically adds something like
          [Case #1001, 1002, etc] to SUBJECT line
       ** also books a REMINDER for me to
          contact in 7 days if no reply
 3. I enter remaining subject and
    body, then click SEND

Part #2
 1. user replies which automatically
    takes email off my "Tracking" list
 2. I reply back to put email back
    on my "Tracking" list
ASKER CERTIFIED SOLUTION
Avatar of David Lee
David Lee
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Avatar of finance_teacher
finance_teacher

ASKER

Can you post an example of your

"script would check the message for the tracking number.  If it finds one, then it would remove the reminder.  If it doesn't find one, then it could show you a list of active reminders and let you choose which one to cancel."

so I can test ?